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Terms & Conditions

 
 

Terms & Conditions

appointments

For you to get the most from counselling it is important you are able to commit to attending regular sessions; appointments are therefore offered weekly, at the same time, on the same day each week.  I hold this appointment for you exclusively until such time as we agree on an appropriate end date.  When a decision is made to end sessions, I recommend a minimum of two weeks to draw our work to a close; planned endings are an important part of the therapeutic process. 

In cases where more than one person is due to attend the session, the session will only start once all parties are present.

Fees & Payments

Sessions are currently charged at £60 for 60 minutes and £85 for 90 minutes and are paid in advance by bank transfer within 24hrs of us booking the next appointment.

A minimum of 6 weeks’ notice will be given of any increase in session fees.

Cancellations

A minimum of 24hrs notice is required from you if a booked session has to be cancelled. If less notice is given then the full fee of the session will be charged (£60 / £85).  Where a timely cancellation has been made your payment will be carried over to your next appointment. 

Failure to attend a booked session without notification may be considered evidence of your decision to end counselling. Unless contact is made by you within 48hrs no future sessions will be booked and our counselling contract will be considered cancelled.

Counsellor / Client Contact

My preferred method of contact between sessions is email (of course only where clients are in agreement). I have a policy not to discuss clients’ personal / session content via email and therefore suggest we use it to arrange logistics only (confirmation / cancellation of sessions, notification of holiday dates etc. and I may email you articles of interest after discussion in session).  Contact via email enables me to respond to you more quickly than if responding to telephone messages.  Should you wish to discuss something of a personal nature outside of our sessions, please indicate this in an email and we can arrange a time to speak confidentially over the phone.

Confidentiality

Counselling is a private and confidential form of help. I hold information about each client and the counselling they receive in confidence. This means that I will not normally give your name or any information about you to anyone else. However, there are exceptional cases where I might ethically or legally have to give information to relevant authorities, for example if I had reason to believe that someone, especially a child, is at serious risk of harm or to prevent a miscarriage of justice. I will discuss any proposed disclosure with you unless I believe that to do so could increase the level of risk to you or to someone else. I may also discuss your case with my supervisor and the same levels of confidentiality are applied by my supervisor also.

Domestic Violence

Violence and abuse is an issue for many people who seek help with their relationship. In this situation, working with couples or family members together may not be safe. If this is the case, I will help each person to get individual specialist support be that with me or with another counsellor / agency.

Data Protection

The information about confidentiality in no way contravenes your rights under the General Data Protection Regulation May 2018 to access personal data that I hold on you. All client records are confidential and kept securely, and are only seen by me. These records are subject to the General Data Protection Regulation May 2018. Your personal and sensitive personal data will only be used in order to provide the service to you. Records are kept for a period of 7 years and are then destroyed.